Breadcrumbs believes in the products we carry and we want you to be satisfied. We will exchange or refund any of our locating and video products within 15 days of proof of receipt for any manufacturing defects. For our identification products Breadcrumbs offers an exchange or store credit only within 15 days of proof of receipt.
The customer must e-mail Breadcrumbs at info
prior to returning any merchandise and will be issued a Return Merchandise Authorization (RMA) number.
Defective products must be returned in their original factory packing. Make sure to include the shipping slip or your name with the order and RMA number. Returns are not accepted without a RMA number.
When returning merchandise we will require you to enclose your invoice with your order number. You may print out your invoice from our members' area on our site.
All shipping charges for returned or exchanged items are at the customer's expense. Returns must be shipped "freight prepaid." Items received "freight collect" will be refused.
Your account will be credited once Breadcrumbs has received the returned merchandise
DAMAGED GOODS POLICY
Any products delivered from Breadcrumbs damaged must be reported to us within 5 days of delivery in order to be exchanged.
It is the customer's responsibility to contact Breadcrumbs as soon as possible via e-mail sending to info
for approval. The order number and a brief detailed summary of the problem are required in the e-mail. The customer will be subsequently contacted. Returned damaged merchandise, which has not been reported within the 5 days of delivery will be refused. We will replace the damaged merchandise. However damaged merchandise returned for credit will incur a 20% restocking fee.
Breadcrumbs’ refund policy does not cover products damaged due to neglect, improper usage, or Acts Of Nature. Our products are designed for private use and are not intended for commercial or rental usage. If the merchandise has been used and/or damaged as stated in the aforementioned, or not properly cared for, Breadcrumbs will not be able to honor the return. The merchandise will be shipped back to the customer at his cost and no refund will be issued.